Garunteed Christmas delivery for embroidery closes SUNDAY 5th DECEMBER

Returns

Returns
Not happy with your purchase? No Problem send back your items and we will give you a full refund as long as you can answer YES to the following 3 questions:

1. The item is still in perfect condition and is unworn?
2. Its within 14 days of your purchase? 
3. All tags are still in tact.

I can answer Yes to all 3 what now?
Please wrap the item in a bag and post it back to us using the address below. Please make sure you include an order name or number.
Address:
2 Thirlmere Close
Wainscott
Rochester
Kent
ME2 4PA
Do i have to cover postage to return?
Yes. We do not cover any shipping fees for returning items. Please note they are your full responsibility until they get into our hands so we advise you send tracked as we can not be held responsable for any lost items.
What cant i get a refund from?
- Pre Ordered items
- Preorder Deposits
- Sale items
- Gift Cards
- Free items
How long until i get my refund?
Please allow 5 working days once we have received the item for us to inspect it and refund the order. You will be notified via email once the refund is processed.
Paypal and Buy now pay later payments are normally instant. Please allow 1-2 working days for card payments.
Exchanges
Due to some quick stock turnarounds we do not offer exchanges. If you wish to change for a different colour, style or size we advise you ordering on the website and return the unwanted item so that you don't miss out.
Questions not answered? Please email us at:
thesmallwardrobe@hotmail.com